ShapeCreated with Sketch. close collapse expand hamburger logo-bbworldlogo-bbworld2 bbworld-logoCreated with Sketch. logo-bbworldlive logo-bbworldlive2 bbworldlive-logoCreated with Sketch. logo-bbworldlive4 logo-devcon more

Summary

Ever wonder about how a high performing, higher ed contact center works? Take a few hours for a professional development trip (including breakfast and lunch) to the Killeen Contact Center. Learn about how the center operates, how our team is trained and upskilled, listen in on calls, and check out the deliberate efforts made to support an on the ground IT or Student Services Center. You’ll be back in Austin in time for the Opening Keynote!

Who Should Attend?

CIOs/CTOs
VP/SVPs of Technology/IT
VP/SVPs of Distance Learning
IT Directors
Service Desk Directors

Tuesday, July 23, 2019 – Breakfast in Austin, TX followed by Killen, TX Excursion

 

8:00 am – 9:15 am Offsite Welcome Breakfast at Austin Convention Center
9:15 am – 9:30 am Board Coach Bus to Student Services Contact Center in Killeen
9:30 am – 11:00 am Travel to Killeen
11:00 am – 11:45 am Welcome & Overview of Student Services Contact Center
11:45 am – 12:00 pm Small Group Contact Center Tour
12:00 pm – 12:45 pm Lunch & Technology Demos
12:45 pm – 1:15 pm Shadow Contact Center Agents & Listen to Actual Calls
1:15 pm – 1:45 pm Closing Remarks, Final Q&A, and Board Coach Bus
1:45 pm – 3:15 pm Travel to Austin Convention Center
3:30 pm BbWorld 19 Opening Keynote begins

A BbWorld 2019 registration is required to attend.

Seating is limited.

Legal Disclaimer
You hereby release, on behalf of yourself and your heirs, spouse, executors, administrators, legal representatives, and assigns, Blackboard Inc., and its respective affiliates, officers, directors, agents, employees, clients or representatives, from any liability or claims arising from or related to your participation in any events, programs, trips, or activities offered or organized by Blackboard Inc. during, in connection with, or related to, BbWorld 2019 or DevCon 2019 including, without limitation, claims based on, or for, death or personal injury, or loss of, or damage to, your property, libel, slander, defamation, invasion of privacy/publicity, portrayal in a false light and any claim relating to the exercise of the rights granted above, except for claims for personal injury or death caused solely and directly by the willful misconduct of Blackboard Inc. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BLACKBOARD INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.

    Your privacy is important to us. You can change your preferences or unsubscribe at any time. We will only use the information you have provided to send you details related to this form submission unless we have permission to send you our email communications. We may share your information with the relevant local Blackboard channel partners (resellers) if your organization is located in an area managed by Blackboard partners (see list here). View our Privacy Statement for more details.
  • This field is for validation purposes and should be left unchanged.