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Ever wonder about how a high performing, higher ed contact center works? Take a few hours for a professional development trip (including breakfast and lunch) to the Killeen Contact Center. Learn about how the center operates, how our team is trained and upskilled, listen in on calls, and check out the deliberate efforts made to support an on the ground IT or Student Services Center. You’ll be back in Austin in time for the Opening Keynote!

Who Should Attend?

VP/SVPs of Technology/IT
VP/SVPs of Distance Learning
IT Directors
Service Desk Directors

Tuesday, July 23, 2019 – Breakfast in Austin, TX followed by Killen, TX Excursion


8:00 am – 9:30 am Breakfast in Austin, TX and prepare to depart
9:45 am Depart Austin by bus
11:00 am Arrive in Killeen
11:00 am – 2:00 pm Service desk center tour, demos, lunch, and more!
2:00 pm Depart Killeen by bus
3:15 pm Arrive in Austin for BbWorld Opening Keynote

A BbWorld 2019 registration is required to attend.

Seating is limited.

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